24 March 2020
IMPORTANT OPERATIONS CHANGES NOTICE TO CUSTOMERS
To Our Valued Customers,
We are humbled and grateful that we are considered an essential business, and our hearts go out to everyone who is impacted by the COVID-19 virus.
With the utmost caution and concern for you and our employees, we are making the following changes to our business in order to further reduce the opportunity for transmission of the COVID-19 virus.
WE WILL BE LIMITING THE NUMBER OF PEOPLE IN OUR STORES – You may be asked to wait until another customer exits in order to enter. We will admit one representative, from a company or family, at a time to enter. Remember to observe 6’ social distancing at all times. If you are sick, please do not enter our stores or office spaces.
Showroom meetings for Windows, Doors, and Kitchen & Baths and Tile are by Appointment Only - Limit one person per appointment.
We encourage you to call-in or email your orders. As always, our phone sales staff and outside sales staff are available for phone, email ordering, support and text communication.
We are implementing Curb-Side Pick-Up: All our stores will offer curbside pick-up. Please call ahead for all store orders. We appreciate a one-hour advance notice. If you leave a voicemail or send an email, remember to include your cell phone number or best contact information. You will be instructed when to pick-up your order or will be called when your order is ready for curb-side pick-up.
All deliveries will be placed outside or in a garage only. Delivery and Sales personnel will not be entering occupied dwellings or businesses. Reminder: Our Delivery Personnel will not be obtaining signatures but will be taking photos as proof of delivery.
On-line Ordering Reminder: If you are already an account customer you can place orders on-line at Herringtons.com or use the Herrington’s App. Look for this icon on your App store.
If you want to open an account, you can download our Personal or Business Credit Applications that are located at the bottom of our Contact Us page at Herringtons.com
Hours of operation remain Mon. – Fri. 7 am – 5 pm and Sat. 7 am – 1 pm but are subject to change at any time without notice.
We value your business and friendship and will continue to offer you the best possible service as the situation evolves. Our stores and yards are well stocked to keep your projects moving forward and we hope you find comfort in building, painting and working on home repairs and outdoor projects.
Please contact our Store Managers if you have any questions or concerns.
Stay safe. Get enough rest. Follow the CDC guidelines.
We wish you all the best during this difficult time.
Richard Herrington VP/GM
Ed Herrington, Inc.